Passengers with Disabilities

Passengers with Disabilities

Dear passengers, to ensure that the pre-flight formalities are comfortably completed, please attentively read this information.

A passenger shall determine for himself if he can use the air transport judging from his health condition. The carrier shall not be liable to disabled or challenged passengers for possible consequences and/or worsening of health related to the air transportation.

When entering into the travel product sale contract, challenged persons and other disabled passengers shall inform the tour operator or the travel agent about their disabilities as well as the dimensions, weight and other properties of the personal transport devices (including about their transport devices being equipped with batteries and their technical properties) transported on board of the aircraft.

Services at the airports and on board of aircraft shall be provided to disabled passengers and challenged persons upon their request if they require such services.

The disabled passengers and other challenged persons shall place a request for the services provided by the carrier on board of the aircraft with the tour operator or the tour agent when entering into the tourist product sale agreement.

A wheel chair, an electronic wheelchair shall be transported as checked-in luggage in the baggage compartment of the aircraft. It is allowed to transport in the cabin of the aircraft folding wheelchairs only.

Batteries from the electronic wheelchair shall be safely attached to the wheelchair. But first they shall be detached and isolated to avoid short circuit. The power sources shall have a corresponding marking. Wet batteries shall only be transported in a vertical position.

Service for the passengers in wheelchairs shall be organized through first aid centers of airports. Such passengers shall be delivered on board of the aircraft and to the airport from the aircraft only using special vehicles and separate from other passengers.

For passengers with disabilities, the pharmaceutical products, the folding wheelchair (wheelchair) carried in the cabin and the crutches are transported free of charge and are not included in the free baggage allowance.

The personnel of first aid offices shall provide direct special services for the disabled passengers at the airports. The personnel of the Carrier shall only provide control functions and shall only provide assistance to these passengers only if required. 

A blind passenger is transported in the company of a guide dog in economy class only.

If the blind passenger is transported in the company of a guide dog, the dog is transported in the aircraft cabin free of charge in addition to the baggage allowance.

The passenger with a guide dog shall be allocated a seat strictly in the last raw of economy class. The guide dog shall be wearing a muzzle and shall be on a dog-lead. In the cabin, the dog shall be bound to the chair by the feet of the passenger, which it accompanies.

It is not allowed to allocate disabled passengers next to emergency exits and exits for boarding and unloading of passengers.

Back to the list