Check-in procedure

Dear passengers, you can check-in for a flight yourself from your home or office.

  • Web check-in starts 24 hours prior to the flight and ends 3 hour prior to the flight departure.
  • Currently the web check-in is only available for flights to web-check-in is available for flights to Turkey and Tunisia when departing from the cities: Moscow, Samara, Yekaterinburg, Tyumen, Ufa, Omsk, Abakan, Sochi, Kazan, Kemerovo, Arkhangelsk, Barnaul, Bryansk, Belgorod, Nizhny Novgorod, Kaluga, Krasnodar, Novokuznetsk, Perm, Orenburg, Rostov-on-don, Tomsk, Ulyanovsk, Volgograd, Voronezh, Novosibirsk.

    In addition, web check-in is available on all flights from Antalya, as well as flights from Sheremetyevo airport to Cam Ranh, Phu Quoc, U-Tapao, Punta Cana, Phuket, Krabi, Varadero.

  • For additional charge, you may choose a seat you like on the plane.
  • You will print out your boarding passes yourself. Upon arrival to the airport, you do not need to proceed to the check-in desk (only if you printed your boarding pass yourself and travel without luggage, do not transport animals and are not a special category passengers (severely ill, unaccompanied minors, people with disabilities).
  • If you have passed online check-in procedure and have luggage, then you need to proceed to the check-in desk or the bag drop counter (Drop off), if there is one, at the airport of departure to check in and drop off your luggage.
  • If you travel with cabin luggage only, you do not need to proceed to the check-in desk or the bag drop counter.
  • The cabin luggage does not need to be checked-in.

Important notice!

Pay attention to the list of main dangerous items and goods prohibited for transportation on board of the aircraft by passengers in checked-in luggage and cabin luggage.

Please, pay attention to the luggage transportation rules. If the weight or dimensions of your luggage exceed the free baggage allowances, you will have pay for excess luggage.

Limitations on web check-in:

  • passengers traveling with pets;
  • group ordering of air tickets (for not more than 9 persons);
  • special category passengers (severely ill, unaccompanied minors, people with disabilities).

Please pay attention to the airport check-in commencement and termination time. Do not forget that you need to pass through security control at the airport and, in case of international travel, customs formalities. Make sure you arrive to the airport to allow yourself the time required for passing the mandatory pre-flight procedures. Boarding starts 40 minutes prior to the flight departure.

If for any reasons you are unable to print out the boarding pass, please, refer to any check-in desks for your flight at the airport not later than 50 minutes before departure.

Please, pay attention to the fact that we recommend to use any browser of the last or the second last version for web check-in.

If the aircraft layout is changed or the aircraft is replaced, the Airline does not guarantee that the seats allocated by the “Seat Selection” service will be provided and retains the right to allocate the seats on the usual terms.

A refund for Services not rendered.

  1. In case of voluntary refusal of the passenger from the Service, the monetary funds shall not be refunded.
  2. If the Service is not provided through the fault of the Airline, the full amount of payment for the Service shall be refunded. 
  3. The monetary funds shall be refunded not later than thirty (30) business days from receipt of an application.

The monetary funds shall be refunded to the passenger’s card from which the service was paid for initially.